Includes virtual desktop performance troubleshooting, access issues, profile/persona issues and general troubleshooting/problem solving.
Virtual Desktop Infrastructure AdministratorĬonfidential, Chantilly, VA Responsibilities: Participate in Weekly Change Control Board and Change Review Boards to plan and present CRs.
Provide tier 3 support to developers and DBA’s with any app and database server related issues.
Work in IAAS Windows azure subscription, build, provision and deploy server VMs and Virtual Desktops.Respond to escalated Remedy Tickets to Assist in Desktop Support, maintain company Desktop Images with variety of profiles using Microsoft MDT, Manage and maintain Microsoft Deployment Server.Documented new process, instructions and troubleshooting steps as well as updating legacy documentation.Implement patches and upgrades to ensure that the server and workstation environments are in compliance with DoD STIG and Information Assurance regulations.Develop, update, document, and manage GPOs across complex multiple domain and network environments.Perform Active Directory Services administration and management to include cleanup, and routine maintenance and configuration.Implemented Enterprise Virtualization and Cloud Computing via Amazon Simple Storage Service (S3).Manage Microsoft Hyper - V clusters and VMware VSphere 5.0 environment.Manage and Maintain Microsoft hybrid cloud environment (Azure).Manage Symantec Endpoint Protection Manager (SEPM) to makes sure all servers and workstation Patched with Latest Definitions.Perform Daily monitoring and troubleshooting of server’s health and mitigate issues by utilizing SCOM.